Warranty Services(one Year)
Terms and Conditions :
1. This warranty is provided only for product purchased from Beijing Boao Laser Tech Co.,Ltd directly or
authorized dealer of Beijing Boao Laser Tech Co.,Ltd (hereinafter called Boao Laser).
2. Boao Laser warrants this machine to be free from manufacturer’s defects for a specified period.
3.Within the specified warranty period, Boao Laser will repair or replace non consumable parts
(excluding cooled water, Cooling filter , cleanser and Largess such as tunable filters, protective glass
etc.)that are damaged under normal use (by judgement of Boao Laser) at no additional charge.
4. The warranty will not be covered under the following conditions:
. Out-of-warranty products.
.The product is modified without Boao Laser approval.
.Obvious attack of appearance whatever it is.
.The product is subjected to unusual physical or electrical stress, including physical damage, burnt
.Components and broken connectors.
.The serial number label is removed or altered.
5. The customer is responsible for returning the defective product at his own expense.
6. Your warranty period is calculated from the date of received this product.
Remark:
During the Warranty Periods ,The Consumer can send their engineer go to Boao Laser for training ,the
chargers is free(excluding air-fair, resident fair ). The consumer need our engineer go to their country or
company to training ,Boao Laser can assigned their engineer go to consumer country or company for
training , the consumer need take charge of the relevant fee for our engineer such as air-fair, resident fair
etc.
Laser Module - Post Warranty Services(Two Years)
Terms and Conditions:
1. This warranty is provided only for product purchased from Beijing Boao Laser Tech Co.,Ltd directly or
authorized dealer of Beijing Boao Laser Tech Co.,Ltd (hereinafter called Boao Laser).
2. Boao Laser warrants the Laser Module of this machine to be free from manufacturer’s defects for a
Specified period.
3. Within the specified warranty period, Boao Laser will repair or replace the laser module that are
damaged under normal use (by judgment of Boao Laser) at no additional charge.
4. The warranty will not be covered under the following conditions :
.Out-of-warranty products.
.The product is modified without Boao Laser approval.
.Obvious attack of appearance whatever it is.
.The product is subjected to unusual physical or electrical stress, including physical damage, burnt
.Components and broken connectors.
.The serial number label is removed or altered.
.Abnormal working temperature, environment, Chiller etc.
5. The customer is responsible for returning the defective product at his own expense.
6. Your warranty period is calculated from the date of received this product.
Service Items :
1.we have professional technical service team, we can assure within 48 hours resolve your
general questions or problem .Regarding to the questions or problems you just only let us
know the what happened for the machine ,then our engineers can provide the solution for you. (even video ,
photo etc) and we also free provide the spare parts for you and make the installation drawing or video for you.
2.During the warranty time ,we will free provide the spare parts for our laser marking machine.
3.we will provide the Training manual and video for our laser marking machine.
4.we will make the Technical Parameters settings special for your products and you just input parameters into our software then can process your products very well .
5.If possible, our company also free provide 2-3 days training for your engineers in our company.
6.we can resolve any problems for our laser marking machine within 48 hours . such as :you just let us know what kind of appearance happened from our machine then we can issue a complete resolving solution for you with photo and video .If the problems can not resolve and we will send our engineers or let our agent in Mumbai to resolve it for you. (you need take charge of the air tickets and hotel for our engineers )
7.we will provide detailed installation drawing(Electrical Diagram) and video for our customers once the machine has any problems.
Beijing Boao Laser Tech Co.,Ltd.
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Service